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COVID-19 Response

At Momentum Collective we take the health and wellbeing of our clients and staff seriously.

In response to the outbreak of the coronavirus (COVID-19) we have developed and are implementing our Pandemic Response Plan.

We are also providing regular updates to our teams across all of our services so that they are aware of the latest health advice on how to best protect themselves and assist our clients at this time. The information in these updates is based on the latest advice from the Australian Department of Health who maintain a dedicated COVID-19 website.

The Australian Government Department of Health has comprehensive information and advice on COVID-19 and we strongly recommend this as a reliable and up to date source for you to refer to.

Other reliable websites for updates on COVID-19 across NSW and Queensland include:

Recent Announcements:

1: COVID19 Vaccination Rollout Update

The Federal Government has indicated that vaccinations for clients and employees eligible under phase 1a of the COVID-19 vaccination program are likely to be available over the next two weeks. No dates have been officially confirmed and we may be given as little as two days’ notice before the vaccination team arrive on site, so we need to be prepared in advance.

Phase 1a of the vaccination program includes;

  • a person with disability living in residential accommodation (with two or more people with disability).
  • a paid worker providing support to people living in residential accommodation with two or more people with disability.

The vaccinations are voluntary for both clients and employees. If a client requests that their support worker/s be vaccinated we will consider all requests on a case by case basis.

The Momentum clients (and their families) and employees eligible under phase 1a of the vaccination program will receive letters from their CSM’s over the next few days providing them with key information to support them to make an informed decision about receiving the  vaccination, including a consent form.

If you or your client do not receive a letter for phase 1a this means you or your client will be eligible under another phase of the vaccination program at a later date. No dates have been confirmed by the Federal Government at this stage for future vaccination phases but we will let you know as soon as we receive any additional information.

If you would like to prepare yourself to make a choice about receiving the vaccination you can talk to your doctor and read the resources available below and on the Department of Health site.

The Australian Government has advised that due to concerns related to the AstraZeneca vaccine for younger people, the Pfizer vaccine will now be available for people with disability, carers and workers aged between 18 and 50 years old, including people eligible under phase 1a and phase 1b of the vaccine rollout. This will have an impact on the pace at which vaccinations can be scheduled by the health authorities.

Click here to view information about accessing the vaccination under Phase 1b through your GP.

A range of information has been published on the Department of Health websites, please keep up to date with this information:

  • The Department of Health has published a dedicated web page for people with disability. This page will be regularly updated as more details are confirmed.
    The Australian Technical Advisory Group on Immunisation (ATAGI) has developed a collection of resources to help health professionals, providers and people receiving the vaccination in providing informed consent.
  • Information about the roll-out is currently being developed into accessible formats such as Easy Read and Auslan and will be made available as soon as possible. Other stakeholder resources such as posters and social media content is also being developed.
  • For the latest news, key facts and answers to questions, refer to –
  • Click here to see frequently asked questions collated by the Department of Health.

As more information becomes available we will ensure you are provided with updates to allow you to support your clients and teams.

2: Current Advice:

Please refer to the New South Wales Government Advice to residential disability care facilities and Advice to home care service providers for current advice.

The key points are:


  • Minimise staff working across multiple settings
  • Record details of organised excursions by clients for contact tracing purposes
  • Risk assessments and screening of new and returning residents from hospital are to be undertaken


  • Restrictions on staff and visitor entry currently apply to in-home support providers and residential disability settings in some areas of NSW.
  • Refrain from visiting one of our sites if you have active COVID-19, been in contact with a confirmed case, visited a hotspot, have symptoms.
  • Your temperature will be taken and registration is required at the point of entry
  • Restrict access for people who have been to Auckland, New Zealand in the last 14 days
Do you have a disability? Have things changed for you because of coronavirus (COVID-19)? Call the Disability Information Helpline on 1800 643 787The Helpline is available Monday to Friday 8am to 8pm (AEDT), excluding national public holidays.

Other resources:

Help Stop The Spread:

Stay Informed: