Frequently Asked Questions

Plan Management is the management of the funds allocated to you under the NDIS. ie your NDIS budget, payments and invoices. Support Coordination is the implementation of your NDIS plan. ie keeping you on track with using the services and supports you need.

The National Disability Insurance Scheme (NDIS) is the new funding scheme to support for Australians with disability, their families and carers. The National Disability Insurance Agency (NDIA) is the independent statutory agency (basically the organisation), whose role is to implement the NDIS.

To access the NDIS you must be aged under 65 when you apply. If you are aged 65 or over and currently receive specialised disability supports, you should continue to receive similar support through the Commonwealth Continuity of Support program. Once you have an NDIS plan, when you turn 65 your funding will normally continue.  However you’ll cease to get NDIS funding if you’ve turned 65 and you enter an aged residential care facility or start permanently receiving ‘home care’ as defined under the Aged Care Act 1997.

Local Area Coordinators (LACs), are organisations who have partnered with the NDIA to deliver the NDIS.   For the majority of NDIS participants, LACs will be who contacts you on behalf of the NDIA, to work with you to develop and submit your plan.

Yes.  You may find you have unused funds if your independence increases and your need for support decreases.  There is no benefit in trying to not use services and save them up if you need to use them.  If you find you are not using funds and wish to adjust the kind of supports and services you need, talk with your Support Coordinator or Plan Manager.

You can ring the NDIS on 1800 800 110. If you prefer however, you can make an appointment to come in and meet with our friendly Momentum staff –  you can ring the NDIS while you’re with them, so they can help you if you need.

Yes, it takes a while to get the full understanding of the NDIS.  However before the NDIS started, many parents and carers used to be frustrated about not having choice or control.  With the NDIS being designed so that the person living with the disability has more choice, control and flexibility, it also means that the responsibilities and roles have to be different.

The information that the NDIA have, guides them on the services and supports that they approve.  So the more information they have, means the better they’ll be able to understand why someone needs the support and services that have been requested.  It’s important that we have updated and thorough information to help this happen.