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Our Refund Statement

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Due to the nature of charity donations, we are under no obligation to give refunds. Decisions on refunds will be at the discretion of Momentum Collective’s management.
If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.

Donations and Refunds
Momentum Collective accepts all donations in good faith, including monthly donations to our Domestic Violence (DV) program. Whilst we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

• We will refund if there was an error made by Momentum Collective or one of our agents
• We will refund if the donation was provided by a vulnerable person
• We may refund if the donor entered the wrong amount
• We may refund if there are exceptional circumstances

Should an error in the donation amount be detected and a request for refund made after 90 days have expired, Momentum Collective regrets that we are unable to issue a refund.
Momentum Collective is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor.

Change of Mind about your Donation
Once you have donated to Momentum Collective we cannot give refunds if you change your mind. For this reason that we ask that you make your decision to donate to us carefully.

Errors by Momentum Collective
Should an error be made by Momentum Collective, one of our representatives or our financial institution(s), we will process a refund as soon as possible when notification of the error is received, and all costs will be borne by Momentum Collective.

Applying for a Refund
If you wish to apply for a refund please submit your request by providing your full name, Supporter ID (if known), full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond within 2 business days.

Approval of refunds
If the donation amount is over $1,000 and/or exceptional circumstances are present, a refund request must be escalated and approved by the Director of Finance and Fundraising Director.

Please send your request in writing to:
Momentum Collective
PO Box 793, Coolangatta, QLD 4225
Email: [email protected]

If you would like to contact Momentum Collective regarding any other query, please call our Head Office on 1300 900 091.

This refund statement was last updated on 23 June 2022.